Refund Policy

Updated on 2021-12-20

Return & Refund Policy

Updated at 2021-12-20

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

  • Customer: refers to the company, organization or person that signs up to use the Service to manage the relationships with your consumers or service users.
  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit and use the services.
  • Service: refers to the service provided by 13 stripes as described in the relative terms (if available) and on this platform.
  • Website:13 stripes’s site, which can be accessed via this URL: .
  • You: a person or entity that is registered with 13 stripes to use the Services.

Return & Refund Policy

Thanks for doing business with 13 stripes. We appreciate the fact that you like to get the products and services we provide. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our services.

As with any shopping experience, there are terms and conditions that apply to transactions at 13 stripes. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at 13 stripes, you agree to the terms set forth below along with 13 stripes’s Privacy Policy.

If there is a problem with the product or subscription you purchased, you have 7 days to request a refund. If you have a problem with one of our services, such as website development or design, you must notify us within 5 business days of the service’s start date via written email.

If you would like to return a service, the only way would be if you follow the next guidelines:

General Guidelines on Website Development Services: 

  • 13 Stripes is not responsible for any code optimization, site speed or SEO issues caused by website redesign or development unless SEO services are purchased and paid for.
  • 13 Stripes is not liable if the website fails to load properly on less commonly used devices with unusual dimensions or pixel ratios.
  • Unless that extra service is purchased and paid for, 13 Stripes is not responsible for optimising images provided by the client into any other format.
  • 13 Stripes is not responsible for any copyright issues, claims or other user experience issues caused by the design, content, images or another material provided by the client.
  • 13 stripes is not liable for damages that are caused by interruption of any third-party services or plugins.


We at 13 stripes commit ourselves to serving our customers with the best services. Every single service that you choose is thoroughly developed, checked for defects and bugs. We do this to ensure that you fall in love with our services.

Sadly, there are times when we may not be able to provide some services due to any reason. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don’t have to worry unnecessarily about your order. If you have purchased via Online payment, then you will be refunded once our team confirms your request.

We will revise your returned services as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take up to 30 business days to process but you will be notified when you receive your money.

Your Consent

By using our platform, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.